Privacy policy
Who we are. This form and the WhatsApp assistant operate under the brand Loyo & Bondar. The data controller is PT Loyo Group Bali , Tegallalang, Kab. Gianyar, Bali 80561, Indonesia. Contact: phone +62 812 3860 227 , website loyobondar.com. Privacy requests: reply “privacy” in the WhatsApp chat or ask the manager who contacts you.
What we collect. The data you enter in the form (name, phone number, answers about purpose, budget, timeline, preferred area and language), your consent to be contacted on WhatsApp with its date, the messages you exchange with our assistant, and campaign labels from the link you came from (source, campaign code, utm parameters). We do not ask for passport or payment details.
Why. To answer your request, understand what you are looking for, arrange a call with our expert, remind you about it, and measure which ads work. Legal basis: your consent and our legitimate interest in answering your enquiry.
Automated assistant. Replies in WhatsApp are prepared by an AI assistant that identifies itself as an assistant; decisions and offers are made by people from our team. Messages are processed by our AI provider (OpenRouter, with providers that do not use the data for training) and by Meta (WhatsApp Business Platform).
Sharing. Only with our sales team and service providers needed to run the service (hosting, WhatsApp, AI processing, calendar booking). We do not sell your data.
Retention. As long as needed to handle your enquiry and for up to 24 months after the last contact, unless you ask us to delete it earlier.
Site metrics. On /start/ we record anonymous page views, form starts, abandons, submits and WhatsApp-button clicks. We store a random session id in your browser’s localStorage (not a cookie that requires consent banners). No third-party trackers. IP is hashed for rate limits only.
Your rights. You can stop messages at any time by writing STOP, and ask to access, correct or delete your data.
How to delete your data. Write “delete my data” in our WhatsApp chat ( +62 878 6714 3626 ) or call +62 812 3860 227 . We confirm the request in the same chat and, within 30 days, delete your lead card, messages, form answers and consent records from our system (Google Sheet copy included). Copies in encrypted backups are overwritten within 30 days. Messages already stored in WhatsApp on your own phone are not affected — you can delete them in the app.